One of the most important skills that anyone can have in life is people skills. Indeed, because life consists of a series of interwoven personal relationships, the ability to communicate effectively, empathize genuinely, and build solid relationships with other people can often mean the difference between success and failure in life.
Thus, people all over the world purchase books and instructional DVDs, and attend training courses, seminars, and workshops, all dedicated to the art of obtaining people skills, in hopes that once this precious skill is obtained, the whole world will open up to them. And in a sense, if you master this skill, the whole world will indeed open up to you, you will find yourself presented with opportunities you never thought existed, and your relationships will blossom in a way you couldn’t have imagined.
However, obtaining this skill is not as difficult as it sounds. In fact, there’s one thing you can start doing right away, if you haven’t already been doing it, that will help dramatically improve your dealings with other people, with limited effort on your part. Once you do this, you can often get people to do what you want them to do (of course, provided that it is in both of your best interests).
The answer to this riddle, and many of life’s problems, is kindness. Yes, by showing kindness to people, not only will your relationships improve, but you can often get people to do what you want. Let me give you a quick example. Several weeks ago, as I entered the subway, on a hot, humid, day, tired after a day of work, and carrying a laptop bag and several other bags with me, I was somewhat dreading the thought of the baggage check, as I wanted to get home as quickly as possible. However, before I could do that, I would have to line up behind everyone else, deposit all of my bags into the baggage scanner, and then wait as they came out. Admittedly, this is not a big deal at all, but the biggest reason I wasn’t looking forward to the baggage check was because of the attendants, who are usually rude and/or insensitive.
As I marched forward to the baggage scanner after waiting in line, my head down, weary from a long day of work, I glanced up momentarily and from the corner of my eye observed a sight I had not seen before. As beads of sweat trickled down my forehead, I noticed the attendant standing next to the baggage scanner, smiling. No, he wasn’t smiling out of duty. This was a genuine smile, and he was looking right at me. A man in his 50s, he radiated positivity and kindness, and addressed me in a way I wasn’t used to, at least on the subway. “Hello, sir. If you would be so kind as to place your bags in the scanner, I would really appreciate it,” he said.
Just then, any weariness or negativity I may have had evaporated. Additionally, any objection I might have brought forward to placing my bags in the scanner was gone in an instant. I smiled back at the man, placed all of my bags in the scanner, and patiently waited for them to come out the other side. As I picked up my bags, I turned around and looked back at the attendant. He was addressing each and every single person as kindly as he addressed me. I was utterly amazed at what just took place, and I was reminded once again of this fact: being kind to people significantly increases the likelihood that they will be cooperative and do what you want them to do.
A simple act of kindness on the part of the station attendant not only helped elevate my state, but it also got me to very willingly do what he wanted me to do: place my bags in the scanner. I could certainly have taken my chances and just walked by without getting my bags scanned, as many people do (since this does not seem to be enforced all the time), but the man’s kindness made me cooperate with him. Because he made my life easier by respecting me and being kind to me, I made his life easier by respecting him and helping him do his job.
Now, being kind doesn’t guarantee that things will turn out a certain way, or that you will achieve an expected outcome, or that people will be lining up in droves to do your bidding. Neither does being kind mean that you should become a doormat and let people walk all over you. However, being kind does dramatically increase the likelihood that an interaction you have with someone else will turn out positively. Additionally, showing kindness shows that you respect the other person, and they in turn are much more likely to show you respect. Simply put, being kind to other people significantly improves your relationships with them, whether it is a friend, colleague, or even someone you just met. Since being kind is so simple, yet reaps such tremendous rewards, why don’t more people follow this golden rule?
While I don’t have the space or the time to go into the answer to this question right now, I will say that implementing just this one habit in your life will help you improve your state as well as your personal relationships.
If you think my previous example was too simplistic, and you’re still not convinced, let me put it to you in this way: which of the following situations do you think would be more likely to turn out positively for you and for the other person, if you employ kindness rather than manipulation, threats, aggression, or any of the other negative and destructive behaviors that are common in our society?
• A meeting between you and a manufacturer, discussing some quality assurance issues
• A negotiation about a large financial transaction between you and another company
• A discussion between you and your spouse about the household finances
• An attempt to approach your friend about an argument or disagreement you had
If you answered “all of the above,” you’re absolutely right. Each and every single one of these situations would turn out more favorably for you if you treated the other person with kindness and respect.
If you take a moment to think about it, all of the situations above would work out favorably for you and for the other person or people. Whether it is a business relationship with a colleague or client, a personal relationship with a spouse, family member or friend, or an interaction with a cashier, taxi driver, or government employee, being kind to them will go a long way toward ensuring that they are kind to you and that your interaction with them turns out the way you want it to.
Now don’t get me wrong – I am not saying that you should be so nice as to let people take advantage of you (believe it or not, there is such a thing as being too kind). In life, a win-win situation is most optimal, and quite frankly, the only thing worth aiming for in any sort of interaction. This means that both sides should benefit. Yes, this means that you should benefit too.
In the above-mentioned situations, you should never do anything that would let the other person take advantage of you, control you, treat you with disrespect, or benefit greatly at your expense. This means that while you should be kind to them, respect them and try to put yourself in their shoes, you should also be very clear (at least to yourself) about what your intended objective/purpose is, politely but firmly make your case, and never forget that the best outcome is one that is beneficial to both parties.
These days, educated citizens of developed first-world countries (and even not-so-well-developed third world countries) are using diplomacy to bring about positive results and change. We no longer duel each other to the death after a disagreement; we sit down at a table and talk about it, and hope to bring about a favorable conclusion. We humans have come a long way indeed, and we now are much more likely to use our minds as well as our hearts to solve conflicts, rather than swords or guns, because we know that with the latter, we have no chance of bringing about positive change, but with the former, we give ourselves a chance to turn the interaction into a positive one.
Admittedly, there is still a lot of work to be done to improve relationships between people and especially between nations, but if we look at relationships at their core, we will see that they can definitely be improved if we obtain and implement people skills. And a good way to develop excellent people skills is to treat others with kindness.
What I’ve hoped to do with this entry is not to present a solution for world peace, but to give you a way to very quickly improve your relationships with other people, right from the start of the interaction.
Try what I’ve talked about here and see if being kind doesn’t help turn your next interaction into a positive one, with the outcome you were expecting.